Refund & Returns Policy

1. Overview

At Genocell Peptides, we are committed to delivering high-quality research compounds under strict quality control standards. Due to the sensitive and specialized nature of our products, our refund and return policies are structured to ensure product integrity, safety, and compliance.

2. General Policy

• All sales are considered final once an order has been processed and shipped
• We do not accept returns for products that have been opened, used, or improperly stored
• Refunds or replacements are only issued under specific, verifiable conditions

3. Eligible Cases for Returns or Refunds

We may offer a refund or replacement in the following situations:

a. Damaged Products

• Items that arrive physically damaged or compromised during transit
• Must be reported within 48 hours of delivery

b. Incorrect Items

• If you receive a product different from what was ordered

c. Lost Shipments

• Confirmed lost packages (after investigation with the courier)

4. Non-Eligible Cases

Refunds or returns will not be accepted in the following cases:

• Change of mind after purchase
• Incorrect orders placed by the customer
• Improper handling or storage after delivery
• Delays caused by shipping carriers or customs
• Products held or rejected by customs authorities

5. Reporting an Issue

To request a refund or replacement:

1. Contact our support team within the required timeframe
2. Provide:
   
   • Order number
   • Clear description of the issue
   • Supporting evidence (photos, videos if applicable)

Email: support@genocellpeptides.com

Failure to report within the specified timeframe may result in denial of the request.

6. Inspection & Resolution Process

• All claims are reviewed by our quality assurance team
• We may request additional details to verify the issue
• Once approved, we will offer:
  
  • Replacement shipment, OR
  • Refund to the original payment method

Processing times may vary depending on the case.

7. Refund Processing

• Approved refunds will be processed within 5–10 business days
• The time for funds to appear depends on your payment provider
• Shipping fees are generally non-refundable, unless the issue is caused by our error

8. Return Shipping

• If a return is approved, instructions will be provided
• Customers may be responsible for return shipping costs unless otherwise specified
• Returned items must remain unopened and in original condition

9. Order Cancellation

• Orders may be canceled only before shipment is processed
• Once shipped, cancellation is no longer possible

10. Research Use Disclaimer

All products sold by Genocell Peptides are intended strictly for research purposes only.

Due to this classification:

• Returns are limited
• Usage-related claims are not eligible for refunds

11. Limitation of Liability

Genocell Peptides is not responsible for:

• Misuse of products
• Improper storage after delivery
• Indirect or consequential damages

12. Contact Information

For any refund or return-related inquiries:

Email: support@genocellpeptides.com
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM