Shipping Policy

1. Overview

At Genocell Peptides, we are committed to delivering your research compounds safely, securely, and efficiently. Our shipping protocols are designed to maintain product integrity, temperature stability, and timely delivery for research professionals worldwide.

2. Order Processing

• All orders are processed within 1–2 business days after payment confirmation
• Orders placed on weekends or holidays will be processed on the next business day
• You will receive a confirmation email once your order has been successfully processed

We reserve the right to delay or cancel orders if additional verification is required.

3. Shipping Methods & Delivery Time

We utilize trusted global logistics partners to ensure reliable delivery.

Estimated Delivery Times:

• Domestic Shipping: 2–4 business days
• International Shipping: 5–7 business days

Note: Delivery times are estimates and may vary depending on location, customs clearance, and external factors.

4. Packaging & Product Protection

To ensure maximum product stability during transit, we implement advanced packaging methods:

• Cold-chain optimized packaging (where required)
• Vacuum-sealed secondary containment
• Insulated materials to prevent temperature fluctuations
• Tamper-evident sealing for security

These measures help preserve molecular integrity and purity upon arrival.

5. Shipping Costs

• Shipping fees are calculated at checkout based on destination and order size
• Any applicable taxes, duties, or customs fees are the responsibility of the customer

6. International Shipping & Customs

We ship globally to verified researchers and institutions.

• Customers are responsible for complying with local import laws and regulations
• Customs delays are beyond our control
• We are not liable for shipments held, delayed, or rejected by customs authorities

7. Tracking Your Order

• Once shipped, you will receive a tracking number via email
• You can monitor your shipment status in real time through the courier’s tracking system

8. Delivery Issues

If you experience any issues with your shipment:

• Delayed Delivery: Contact the courier first, then reach out to our support team if needed
• Lost Packages: We will assist in investigating with the shipping provider
• Damaged Items: Report within 48 hours of delivery with supporting photos

9. Failed Deliveries

• Incorrect or incomplete shipping details may result in delivery failure
• Additional shipping charges may apply for re-delivery
• We are not responsible for losses due to incorrect information provided by the customer

10. Shipping Restrictions

We reserve the right to refuse shipment to:

• Unverified individuals or entities
• Regions with regulatory restrictions
• Situations where compliance requirements are not met

11. Research Use Compliance

All products are shipped under the condition that they are intended strictly for research purposes only.

By placing an order, you confirm compliance with all applicable laws and regulations in your jurisdiction.

12. Contact & Support

For any shipping-related inquiries, please contact us:

Email: support@genocellpeptides.com
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM